Zuckerberg says regulation inevitable

Facebook CEO Mark Zuckerberg acknowledged Wednesday that regulation of social media companies is "inevitable" and disclosed that his own personal information has been compromised by malicious outsiders. But after two days of congressional testimony, what seemed clear was how little Congress seems to know about Facebook, much less what to do about it.

Facebook CEO Mark Zuckerberg (front) testifies before the House Energy and Commerce Committee on Capitol Hill in Washington D.C., the United States, on April 11, 2018. [Photo: Xinhua/Ting Shen]

House lawmakers aggressively questioned Zuckerberg Wednesday on user data, privacy settings and whether the company is biased against conservatives. As they did in the Senate a day earlier, both Republicans and Democrats suggested that regulation might be needed, but there was no consensus and few specifics about what that might look like — or even what the biggest problems are.

New Jersey Rep. Frank Pallone, the top Democrat on the panel and a 30-year veteran of the House, said at the beginning of the hearing that he plans to work on legislation but is pessimistic that Congress will pass anything.

"I've just seen it over and over again — that we have the hearings, and nothing happens," he said.

For Zuckerberg, who often found himself explaining what his company does in rudimentary terms to lawmakers twice his age, the hearings could be considered a win: Facebook shares rose more than 1 percent after climbing 4.5 percent on Monday. And his company regained more than $25 billion in market value that is had lost since it was revealed in March that Cambridge Analytica, a data-mining firm affiliated with Donald Trump's presidential campaign, gathered personal information from 87 million users to try to influence elections.

Zuckerberg agreed to the hearings as pressure mounted over the Cambridge Analytica scandal and the company's own admission last year that it had been compromised by Russians trying to influence the 2016 election. Earlier this year, special counsel Robert Mueller charged 13 Russian individuals and three Russian companies in a plot to interfere in the 2016 presidential election through a social media propaganda effort that included online ad purchases using U.S. aliases and politicking on U.S. soil. A number of the Russian ads were on Facebook.

Zuckerberg told the Senate on Tuesday that the company has been working with Mueller in his Russia probe and apologized over and over again for the company's handling of data privacy.

Zuckerberg mostly held his composure, repeating many of the same well-rehearsed answers: He is sorry for the company's mistakes. He is working on artificial intelligence technology to weed out hate speech and at the same time ensure that they don't block people for the wrong reasons. People own their own data, as far as he sees it. And he's come a long way since he created the platform in his dorm room almost 15 years ago.

Some of the lawmakers talked to Zuckerberg, 33, as they would their children or grandchildren, and were occasionally befuddled by the complexities of his company.

By the close of Wednesday's hearing, Zuckerberg had spent roughly 10 out of the previous 24 hours testifying before Congress.

On regulation, Zuckerberg said he was open to it.

"The internet is growing in importance around the world in people's lives and I think that it is inevitable that there will need to be some regulation," he said.

Still, he said, lawmakers need to be careful, noting that new rules or laws could hurt smaller businesses more than a behemoth like Facebook.